Terms & Conditions

1. Age Eligibility

You must be at least 18 years old to create or use a DIScampus customer account, including its food ordering, courier, student marketplace and signed-in study services.
By registering, you declare that you meet this requirement and that the information you provide is truthful.
New customers must confirm that they are 18 or older during signup. Existing customers are not asked to make this declaration, and it is not requested at login.
DIScampus may restrict or suspend an account if it becomes aware that the account holder is under 18. Existing orders, payments and related records are preserved for support, review and any applicable record-retention obligations.
This is a customer eligibility requirement. Separate requirements may apply to restaurants, drivers and staff.

2. Orders & Deliveries

Drivers will not wait longer than 10 minutes after arriving at the delivery location.
If you have prepaid and do not collect your order, it will be considered your loss.
Orders must be placed with accurate delivery addresses and contact details to avoid delays.
Deliveries are only available within defined delivery zones and during restaurant operating hours.
Drivers must handle food with care and deliver it directly to the customer without tampering.
Customers must treat drivers respectfully and avoid harassment or unsafe situations.
Restaurants must ensure that all orders are prepared accurately and on time for collection.

3. Responsibility

Drivers are not responsible for incorrect or missing products. Please contact the restaurant directly for any product-related issues.
DIScampus acts only as a delivery facilitator and does not prepare food items.
Restaurants are fully responsible for the quality, safety, and accuracy of their menu items.
Each restaurant retains full responsibility for compliance with food safety and hygiene regulations.

4. Security & Privacy

Passwords are stored using secure one-way hashing and are not shared in readable form.
We may store your order history and related records to improve services and prevent misuse.
To complete deliveries, your name and phone number are provided to the assigned driver solely for delivery coordination purposes.
Drivers are strictly prohibited from using customer information for any purpose other than fulfilling a delivery.
Accounts showing repeated abuse (fake orders, no-shows, or multiple duplicate accounts) may be restricted or suspended.
We respect your privacy and comply with South African data protection laws (POPIA).

5. Payments

Prepaid orders are non-refundable if the customer fails to collect the order.
Any disputes regarding charges must be reported within 24 hours of order completion.
Online payments are processed securely via Payfast. We do not store or process your card details directly.
Courier fees shown after a valid address search apply to that quoted request. Marketplace payments, deposits, and lending arrangements are agreed directly between students unless DIScampus expressly provides a checkout option.

6. Refunds & Cancellations

Refunds may only be requested if the restaurant confirms they cannot fulfill the order.
Delivery fees are non-refundable once a driver has been dispatched.
Approved refunds will be processed back to the original payment method.
Courier cancellation and refund eligibility depends on payment confirmation, whether a courier has accepted or started the request, and the circumstances recorded by DIScampus.

7. DIScampus Loyalty Programme

Customers earn progress toward a loyalty reward through qualifying completed deliveries placed using their DIScampus account.
After four qualifying deliveries, the customer’s next eligible order receives free delivery. This pattern continues for future rewards.
Qualifying deliveries from participating DIScampus restaurants count together toward the same loyalty reward.
Cancelled, rejected, refunded, failed, or incomplete orders do not count toward a loyalty reward.
If a free-delivery promotion and a loyalty reward are both available, the promotion will be applied first. The loyalty reward will remain available for the customer’s next eligible order.
Orders receiving free delivery through a promotion do not earn loyalty progress. An order using a loyalty free-delivery reward also does not earn additional loyalty progress.
Loyalty free delivery may be combined with a discount applied to the price of food, provided the discount’s own conditions allow it.
The loyalty reward covers the full ordinary delivery fee charged for the eligible order, including where restaurants have different delivery fees.
The reward does not cover tips, overload fees, service charges, or any other additional charges displayed during checkout.
Loyalty rewards are linked to the customer’s DIScampus account. They cannot be transferred, exchanged for cash, sold, or used by another account.
Each loyalty reward may be used only once. DIScampus may reserve a reward while an order or payment is being processed to prevent it from being used for multiple orders.
DIScampus may correct or remove loyalty progress and rewards granted because of refunds, duplicate transactions, fraud, misuse, or technical errors.
DIScampus may change or discontinue the loyalty programme. Customers will receive reasonable notice before any material change affects rewards they have already earned, unless an immediate change is necessary to prevent fraud, abuse, or technical harm.

8. DIScampus_Courier

Courier supports Send, Receive, and Store Pickup requests within the delivery zone displayed at booking.
Customers must select accurate addresses, provide reachable pickup and drop-off contacts, describe the package truthfully, and remain available for each handover.
Store Pickup may be used only for an order already paid directly to the store. The customer must provide genuine proof of payment and confirm that collection by another person is permitted.
Packages must remain within the displayed maximum weight and fit safely in a bicycle courier bag. Cash, weapons, illegal drugs, alcohol, tobacco, vaping products, dangerous chemicals, explosives, live animals, and unsafe or unlawful goods are prohibited.
Delivery estimates begin after a courier accepts a request and are not guaranteed. Weather, safety, traffic, access restrictions, and handover delays may affect completion.
The customer must give the collection and delivery PINs only to the assigned courier at the corresponding handovers. A correct PIN records confirmation; repeated incorrect attempts may delay completion and trigger review.
A courier may refuse a leaking, unsafe, oversized, incorrectly described, prohibited, or inaccessible delivery and must report the reason.
Paid courier requests cannot be canceled by the customer after dispatch unless DIScampus approves a cancellation or refund under the circumstances of the request.

9. DIScampus Student Marketplace

Marketplace access requires a verified DIScampus customer account and a separately verified student email from an approved institution.
Listings may be offered for sale, lending, or both. Sellers must provide accurate descriptions, prices, conditions, photos, and availability information and must have the right to offer the item.
Listings and revisions may be reviewed before publication. DIScampus may reject, remove, restrict, or preserve records of listings or conversations that are unsafe, misleading, prohibited, reported, or unlawful.
Illegal goods, weapons, drugs, alcohol, tobacco or vaping products, stolen goods, counterfeit items, unsafe products, private documents, and other prohibited content may not be listed or requested.
Students arrange payment, inspection, lending dates, deposits, collection, and returns directly in marketplace chat. Buyers and borrowers should inspect an item before paying or accepting it.
DIScampus provides the listing, communication, moderation, and reporting tools but does not own, inspect, guarantee, or become a party to items or private agreements between students.
Harassment, scams, off-platform abuse, false reports, attempts to evade moderation, and misuse of student verification may lead to conversation blocks or account suspension.

10. DIStudy Study Tools

DIStudy is a productivity aid intended to help students structure study and break periods. It does not provide academic advice or guarantee academic performance, productivity, attendance, or completion of any deadline.
The free guest timer may save its active end time and display preferences in the user’s browser. Clearing browser data, changing devices, or using private browsing may remove that locally stored information.
When a customer uses the signed-in version, focus sessions, subjects or study intentions, goals, preferences, and progress history may be linked to that customer’s DIScampus account.
An active signed-in focus session may continue according to its recorded end time while the customer browses menus, places an order, refreshes the page, signs out, or returns later.
Timer displays, sounds, browser notifications, and push notifications may be delayed, blocked, or unavailable because of device settings, browser restrictions, connectivity, power-saving features, or circumstances outside DIScampus’s control.
Users remain responsible for checking the time and managing classes, examinations, assignments, breaks, deadlines, and device notification settings. DIScampus is not responsible for a missed deadline or event resulting from reliance on DIStudy.
Users must not manipulate focus records, interfere with the service, access another customer’s study information, or use automated methods to create misleading progress.
DIScampus may change, suspend, or discontinue DIStudy features where reasonably necessary for maintenance, security, improvement, or prevention of misuse.

11. Liability Disclaimer

DIScampus is not liable for delays caused by restaurant preparation times or other factors beyond our control.
Our role is limited to facilitating delivery between the customer and the restaurant.
Deliveries may be delayed during severe weather or unsafe conditions for driver safety.
DIScampus is not responsible for the condition, legality, ownership, performance, repayment, return, or private payment of an item arranged through the Student Marketplace.

12. Driver Conduct & Safety

Drivers must obey traffic laws and prioritize safety at all times.
Drivers may refuse a delivery if they feel unsafe at a location.
Any misconduct by a driver, customer, or restaurant may result in suspension or permanent removal from the platform.

13. Complaints

For payment-related complaints, please email sudiscampus@gmail.com.
For food-related complaints, please contact the restaurant directly.
Courier incidents and marketplace reports should be submitted through the relevant tracking, conversation, or reporting page so DIScampus can preserve the connected record.

14. General

By using this platform, you agree to these Terms & Conditions.
We reserve the right to update or amend these terms as necessary, and updates will be posted on this page.
These terms are governed by the laws of South Africa.
For questions or concerns, please contact us via the Contact Page.