Terms & Conditions

1. Orders & Deliveries

Drivers will not wait longer than 10 minutes after arriving at the delivery location.
If you have prepaid and do not collect your order, it will be considered your loss.
Orders must be placed with accurate delivery addresses and contact details to avoid delays.
Deliveries are only available within defined delivery zones and during restaurant operating hours.
Drivers must handle food with care and deliver it directly to the customer without tampering.
Customers must treat drivers respectfully and avoid harassment or unsafe situations.
Restaurants must ensure that all orders are prepared accurately and on time for collection.

2. Responsibility

Drivers are not responsible for incorrect or missing products. Please contact the restaurant directly for any product-related issues.
DIScampus acts only as a delivery facilitator and does not prepare food items.
Restaurants are fully responsible for the quality, safety, and accuracy of their menu items.
Each restaurant retains full responsibility for compliance with food safety and hygiene regulations.

3. Security & Privacy

Your passwords are encrypted and never shared with anyone.
We may store your order history and related records to improve services and prevent misuse.
To complete deliveries, your name and phone number are provided to the assigned driver solely for delivery coordination purposes.
Drivers are strictly prohibited from using customer information for any purpose other than fulfilling a delivery.
Accounts showing repeated abuse (fake orders, no-shows, or multiple duplicate accounts) may be restricted or suspended.
We respect your privacy and comply with South African data protection laws (POPIA).

4. Payments

Prepaid orders are non-refundable if the customer fails to collect the order.
Any disputes regarding charges must be reported within 24 hours of order completion.
Online payments are processed securely via Payfast. We do not store or process your card details directly.

5. Refunds & Cancellations

Refunds may only be requested if the restaurant confirms they cannot fulfill the order.
Delivery fees are non-refundable once a driver has been dispatched.
Approved refunds will be processed back to the original payment method.

6. DIScampus Loyalty Programme

Customers earn progress toward a loyalty reward through qualifying completed deliveries placed using their DIScampus account.
After four qualifying deliveries, the customer’s next eligible order receives free delivery. This pattern continues for future rewards.
Qualifying deliveries from participating DIScampus restaurants count together toward the same loyalty reward.
Cancelled, rejected, refunded, failed, or incomplete orders do not count toward a loyalty reward.
If a free-delivery promotion and a loyalty reward are both available, the promotion will be applied first. The loyalty reward will remain available for the customer’s next eligible order.
Orders receiving free delivery through a promotion do not earn loyalty progress. An order using a loyalty free-delivery reward also does not earn additional loyalty progress.
Loyalty free delivery may be combined with a discount applied to the price of food, provided the discount’s own conditions allow it.
The loyalty reward covers the full ordinary delivery fee charged for the eligible order, including where restaurants have different delivery fees.
The reward does not cover tips, overload fees, service charges, or any other additional charges displayed during checkout.
Loyalty rewards are linked to the customer’s DIScampus account. They cannot be transferred, exchanged for cash, sold, or used by another account.
Each loyalty reward may be used only once. DIScampus may reserve a reward while an order or payment is being processed to prevent it from being used for multiple orders.
DIScampus may correct or remove loyalty progress and rewards granted because of refunds, duplicate transactions, fraud, misuse, or technical errors.
DIScampus may change or discontinue the loyalty programme. Customers will receive reasonable notice before any material change affects rewards they have already earned, unless an immediate change is necessary to prevent fraud, abuse, or technical harm.

7. DIStudy Study Tools

DIStudy is a productivity aid intended to help students structure study and break periods. It does not provide academic advice or guarantee academic performance, productivity, attendance, or completion of any deadline.
The free guest timer may save its active end time and display preferences in the user’s browser. Clearing browser data, changing devices, or using private browsing may remove that locally stored information.
When a customer uses the signed-in version, focus sessions, subjects or study intentions, goals, preferences, and progress history may be linked to that customer’s DIScampus account.
An active signed-in focus session may continue according to its recorded end time while the customer browses menus, places an order, refreshes the page, signs out, or returns later.
Timer displays, sounds, browser notifications, and push notifications may be delayed, blocked, or unavailable because of device settings, browser restrictions, connectivity, power-saving features, or circumstances outside DIScampus’s control.
Users remain responsible for checking the time and managing classes, examinations, assignments, breaks, deadlines, and device notification settings. DIScampus is not responsible for a missed deadline or event resulting from reliance on DIStudy.
Users must not manipulate focus records, interfere with the service, access another customer’s study information, or use automated methods to create misleading progress.
DIScampus may change, suspend, or discontinue DIStudy features where reasonably necessary for maintenance, security, improvement, or prevention of misuse.

8. Liability Disclaimer

DIScampus is not liable for delays caused by restaurant preparation times or other factors beyond our control.
Our role is limited to facilitating delivery between the customer and the restaurant.
Deliveries may be delayed during severe weather or unsafe conditions for driver safety.

9. Driver Conduct & Safety

Drivers must obey traffic laws and prioritize safety at all times.
Drivers may refuse a delivery if they feel unsafe at a location.
Any misconduct by a driver, customer, or restaurant may result in suspension or permanent removal from the platform.

10. Complaints

For payment-related complaints, please email sudiscampus@gmail.com.
For food-related complaints, please contact the restaurant directly.

11. General

By using this platform, you agree to these Terms & Conditions.
We reserve the right to update or amend these terms as necessary, and updates will be posted on this page.
These terms are governed by the laws of South Africa.
For questions or concerns, please contact us via the Contact Page.