Terms & Conditions

1. Orders & Deliveries

Drivers will not wait longer than 5 minutes after arriving at the delivery location.
If you have prepaid and do not collect your order, it will be considered your loss.
Orders must be placed with accurate delivery addresses and contact details to avoid delays.
Deliveries are only available within defined delivery zones and during restaurant operating hours.
Drivers must handle food with care and deliver it directly to the customer without tampering.
Customers must treat drivers respectfully and avoid harassment or unsafe situations.
Restaurants must ensure that all orders are prepared accurately and on time for collection.

Drivers are not responsible for incorrect or missing products. Please contact the restaurant directly for any product-related issues.
DIScampus acts only as a delivery facilitator and does not prepare food items.
Restaurants are fully responsible for the quality, safety, and accuracy of their menu items.
Each restaurant retains full responsibility for compliance with food safety and hygiene regulations.

Your passwords are encrypted and never shared with anyone.
We may store your order history and related records to improve services and prevent misuse.
To complete deliveries, your name and phone number are provided to the assigned driver solely for delivery coordination purposes.
Drivers are strictly prohibited from using customer information for any purpose other than fulfilling a delivery.
Accounts showing repeated abuse (fake orders, no-shows, or multiple duplicate accounts) may be restricted or suspended.
We respect your privacy and comply with South African data protection laws (POPIA).

Prepaid orders are non-refundable if the customer fails to collect the order.
Any disputes regarding charges must be reported within 24 hours of order completion.
Online payments are processed securely via Payfast. We do not store or process your card details directly.

Refunds may only be requested if the restaurant confirms they cannot fulfill the order.
Delivery fees are non-refundable once a driver has been dispatched.
Approved refunds will be processed back to the original payment method.

DIScampus is not liable for delays caused by restaurant preparation times or other factors beyond our control.
Our role is limited to facilitating delivery between the customer and the restaurant.
Deliveries may be delayed during severe weather or unsafe conditions for driver safety.

Drivers must obey traffic laws and prioritize safety at all times.
Drivers may refuse a delivery if they feel unsafe at a location.
Any misconduct by a driver, customer, or restaurant may result in suspension or permanent removal from the platform.

By using this platform, you agree to these Terms & Conditions.
We reserve the right to update or amend these terms as necessary, and updates will be posted on this page.
These terms are governed by the laws of South Africa.
For questions or concerns, please contact us via the Contact Page.